1. If you are not satisfied with our products because it doesn't work, you can send them back to us in 10 days after you receive it for refund, in this case, we don't refund the shipping fees.
2. If the product doesn't work, you can send them back to us in one month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.
3. Within 1 year, buyers can send them back for free repair, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer breaks the items and some components need to be changed, we will charge for the original value of those components.
a) All of the products are brand new, top quality electronics: absolutely no closeouts, used electronics, or counterfeits. We offer you a wide-selection of consumer electronic products - all carefully selected with quality in mind, and quality controlled in our warehouse. This is your best opportunity to directly and safely access the Chinese electronics market - all in one place online, without the need to travel to China to find suppliers one by one.
b) Please note in the case of region-specific items such as PAL / NTSC TV / Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.
c) Due to our stringent sourcing and QC processes, the fault rate on products shipped out by Holuby is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems.
d) The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from Holuby. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.
Before returning an item, please speak to our customer service representative before returning an item for the return authorization via online chat or email. Returns without prior discussion and authorization will not be accepted. Please make sure to get authorization of returning the item from our customer service department before returning an item. Otherwise the package will not be accepted and returned to sender.
For replacement, securely pack and seal the return merchandise in an appropriate box or envelope. For repairs, ship the device without the accessories and without the original box. Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us.
If the product is being sent back for a refund, please return it in the original box with accessories. Any accessories missing will be deducted from the total amount paid. Send it back using a regular mail shipping service such as your national mail courier. We will wait upon the arrival of the product before refunding the purchase. You are responsible for the shipping cost when shipping the product back to us.
Packages are checked thoroughly before they are shipped out. If ever an item is missing, please notify us within 24 hours of the package arrival with a photo picture of the box content. We will proceed to send you the missing item back by air mail.
Please write a note with your order number or PayPal payment number so that we can find the order details. Thanks.