What are the available shipping methods?

You can choose DHL, UPS and other kind of shipping method.

Why no free shipping?

Shipping cost is based on weight, volume, delivery address and shipping method. Shipping cost may be different as the destinations are different. To be fair, we charge shipping fee from every customer
Our prices are EXW prices, and we have no margin on shipping cost.
Our price is more competitive than the free shipping goods. Other website may promise to free shipping, and they always deliver your goods to cheap express company, so it is not good to your goods.
The more you buy the cheaper average shipping fee you get.

Can I change my delivery address after placing an order?

Holuby will only ship to the Paypal address due to safety concerns. For people wishing to change their address, please leave the delivery address through a Paypal message. Addresses noted in email or via the Livechat are invalid.

How are Tax and Customs duties handled?

At Holuby, no products are taxed. However, customs officials inspect shipping packages at random. Holuby cannot ensure that your package will remain uninspected and the customer will need to pay taxes at the request of authorities .Holuby is not responsible for the package which return back or destroy by local custom due to the recipient refuse to pay custom duty. Some details you should to consult the customhouse in your country.

How long does it take for Holuby to process the order?

Your order goes through several steps before it reaches your door. Step 1 (1-2 business days): The order(s) are double checked by our QC staff .Step 2 (1-2 business days): The Product(s) are packed and posted to the corresponding courier/shipping agent (e.g. Hong Kong Post, Singapore post, HK FedEx ,HK DHL, EMS, China Post)Step 3 (5-15 variable days): The Product(s) are en route to the shipping destination via Express or Air mail .However, due to customs inspection and clearances it may take up to an additional 7 business days to reach the destination.

Estimated Delivery Time

How long is the shipping time?

The delivery time for normal airmail is usually 15 to 35 working days and 3 to 7 working days for express. The registered airmail time varies depending on the country: for the United States and the UK, it takes about 10 to 20 working days; for South America (excluding overseas territories), it will take about 15 to 28 working days; for France, Spain, Italy and Germany, it will take about 8 to 15 working days; for Thailand or Malaysia, it will take 7 to 20 working days; for other countries that are not mentioned above, it will take about 15 to 35 working days. 

Note: shipping information is provided by the carrier and excludes weekends and holidays. The actual delivery time could vary, due to delays caused by Holiday, peak season, customs clearance, flight delays, bad weather, weekends etc. sometimes delivery date maybe put off 7-10 days is normal situation.